j99 Privacy Policy

1. Introduction

j99 is an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy and security of all personal information you share with us. This Privacy Policy governs the collection, use, and sharing of your personal data when you visit our website, create an account, make deposits, place wagers, or otherwise interact with j99's services.

This policy applies to all visitors and registered users of j99, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. By continuing to use j99, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy.

2. Information We Collect

To provide you with a safe, reliable, and enjoyable experience on j99, we collect various categories of personal data. The types of information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document where required for account verification.
• Contact information: email address, mobile phone number, and residential address within Bangladesh or elsewhere.
• Account credentials: username and encrypted password used to access your j99 account.
• Financial information: deposit and withdrawal transaction records, preferred payment method (e.g., bKash, Nagad, Rocket, Upay), and partial payment account identifiers.
• Usage and behavioural data: pages visited, games played, session duration, betting history, device type, browser type, and IP address.
• Communication records: messages sent to customer support, feedback submitted, and any other correspondence you initiate with j99.

We collect this information directly from you when you register, when you make transactions, and automatically through standard web technologies such as cookies and server logs.

3. How We Use Your Information

j99 processes your personal data solely for legitimate purposes directly related to the provision of our services. We use your information to:

• Create and manage your j99 account, including verifying your identity and confirming you meet the 21+ age requirement.
• Process deposits and withdrawals via your chosen local payment method such as bKash, Nagad, or Rocket, and to detect or prevent fraudulent transactions.
• Provide personalised game recommendations, promotional offers, and bonus notifications relevant to your activity on j99.
• Respond to your customer support inquiries, resolve disputes, and communicate important account updates.
• Monitor platform usage to improve our website, games, betting features, and overall service quality.
• Comply with applicable legal obligations, enforce our Terms & Conditions, and support responsible gaming requirements including the enforcement of applicable age restrictions.

4. Sharing Your Information

j99 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may, however, share your information with a limited set of trusted parties in the following circumstances:

• Payment processors and financial service partners: to complete your deposit and withdrawal transactions securely through approved local and international payment channels.
• Technology and infrastructure providers: cloud hosting, cybersecurity, and fraud prevention services that support the operation of j99 under strict data processing agreements.
• Legal and regulatory authorities: where we are required to do so by applicable law, court order, or governmental authority — for example to assist with the investigation of suspected fraud or illegal activity.

All third parties who receive your data are contractually obligated to handle it securely and only for the specific purpose for which it was shared. We do not authorise them to use your data for their own independent marketing or commercial purposes.

5. Payment and Financial Data

When you make a deposit or request a withdrawal on j99, your payment details are handled through encrypted, secure channels. j99 does not store your complete payment credentials (such as full bKash PIN, Nagad account passcode, or full card number) on its servers. Only a partial, anonymised reference is retained to support transaction records and dispute resolution.

Supported payment methods on j99 include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank Mobile Banking, and select international card networks. The privacy practices of these payment partners are governed by their own privacy policies. We encourage you to review the relevant payment provider's policy before completing a transaction.

6. Cookies and Tracking Technologies

j99 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience. The types of cookies we use include:

• Essential cookies: required for the site to function correctly — for example to keep you logged into your account session or to remember items in your session state.
• Performance and analytics cookies: help us understand how players interact with j99 so we can improve page performance, fix technical issues, and optimise game loading times.
• Functional cookies: remember your preferences such as your chosen display language so you do not need to reset them on each visit.

You can manage or disable non-essential cookies at any time through your web browser's settings. Please note that disabling certain cookies may affect your ability to use some features of the j99 platform.

7. Data Retention

j99 retains your personal data for as long as your account remains active, or for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. Once your account is closed or after you request deletion of your data, we will remove or anonymise your personal information within a reasonable time frame, subject to any mandatory retention obligations under applicable law.

Certain categories of data — particularly financial transaction records — may be retained for longer periods where required to comply with anti-money laundering regulations or other legal requirements applicable in Bangladesh.

8. Your Rights and Choices

As a j99 user, you have meaningful rights regarding your personal data. These rights include:

• Right of access: you may request a copy of all personal data j99 holds about you at any time.
• Right to rectification: if you believe any data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: subject to legal retention requirements, you may request that we delete your personal data when it is no longer needed for the purpose it was collected.
• Right to restrict processing: you may ask us to limit the way we use your data in certain circumstances, for example while a complaint or inaccuracy is being investigated.
• Right to withdraw consent: where processing is based on your consent (for example for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will endeavour to respond to all legitimate requests within a reasonable time frame. We may need to verify your identity before processing certain requests.

9. Security Measures

j99 implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure access controls for internal systems, regular security audits, and ongoing monitoring for unusual or suspicious activity.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, j99 will notify affected users and take immediate remedial action in accordance with applicable standards.

10. Third-Party Links

The j99 website does not contain links to external third-party websites. Where game content is provided by third-party studios (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, or Ezugi), those games are delivered within the j99 platform environment. j99 is not responsible for the data practices of game providers operating their own separate platforms or websites.

11. Age Restriction

j99 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. All users are required to confirm that they are 21 years of age or older at the time of registration. If we become aware that a user under 21 has provided personal data or created an account, we will take immediate steps to close that account and delete all associated data. If you believe a minor has registered on j99, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

j99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Your continued use of j99 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and may contact us to request deletion of your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way j99 handles your personal data, our support team is available to assist you. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]